FlightView From the Sky blog

Airports Turning to Responsive Web Design to Meet Travelers On the Go

Posted by Josh King on Oct 30, 2014 @ 04:58 PM

Airports are necessary waypoints for all air travel, and most travelers try to spend as little time as possible at them. But information about airports – and departing and arriving flights – is essential for getting to, from or through them. Virtually all commercial airports in North America maintain websites to inform their customers, and a few have even built mobile applications to run on one or maybe two mobile platforms.  That’s helpful to travelers who happen to be lugging their laptop – and can find power and airport wi-fi and the time to summon both – as well as those who are carrying a device that can (or already did) download the airport’s mobile app. But what’s a traveler to do if she doesn’t have her laptop or that airport’s phone or tablet app?

Savvy airports are turning to responsive web design to ensure their critical current information is easily accessible and legible to any traveler carrying any device such as a smart phone, tablet, or laptop. 

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Topics: flifo, airport, displays, mobile, app

Mobile Enables Duty of Care for Travelers During Flight Cancellations

Posted by Bart Littlefield on Oct 21, 2014 @ 06:23 PM

Anticipating a winter as bad as the last, when 136,649 flights were cancelled in the U.S. alone, stranding more than 1,200,000 travelers, FlightView surveyed 2,000 travelers to understand what it will take to help them get through the next lousy winter. The results are summarized in a report: Building Loyalty and Enhancing Customer Care During Travel Disruptions (and depicted in a slick infographic) which were released today.

Among several opportunities to help travelers through inevitable travel disruptions this winter, are mobile solutions to enable both self-service and agent-assisted recovery from flight cancellations, diversions and delays. Two travel management software companies -- FlightView customers both -- are delivering solutions that enable travel agencies and other travel sellers to deliver extraordinary customer service to their customers inconvenienced by travel disruptions.

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136,649 Cancelled Flights Last Winter - Winter Forecast for This Year?

Posted by Bart Littlefield on Oct 15, 2014 @ 12:43 PM

More than 1,200,000 travelers in the U.S. alone were stranded by cancelled flights last winter due to winter storms – and millions more were severely inconvenienced by lengthy flight delays and missed flight connections.

From Dec. 1, 2013 through March 30, 2014, 136,649 flights to, from or between airports in the United States were cancelled, representing almost 4% of all flights scheduled for that time. On some days last winter nearly a quarter of all flights were scrubbed as blizzards and the “Polar Vortex” forced the near total shutdown of airports in the Northeast and Upper Midwest. (FlightView tracks every flight that operates globally, and reports on cancellations, delays and on-time performance monthly.)

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SFO Uses Info Everywhere to Improve Customer Experience

Posted by Bart Littlefield on Oct 13, 2014 @ 12:07 PM

TNooz recently published a report by Eye for Travel’s Pamela Whitby highlighting four new airport technology developments at San Francisco International which improve customer experience there, and which maintain SFO as the airport travelers choose for trips to and from the Bay Area. These initiatives improve the ability of customers to navigate the airport, travel easier, and use travel time more effectively:

  • Airport wi-fi is now free and easy to access – and ad-free – from the curb to the airplane seat
  • A pilot using hundreds of beacons in the airport will support easier wayfinding and points of interest for mobile technology users
  • A new in-terminal collaboration center with power outlets, work tables and seating, and giant erasable whiteboard enables productive, collaborative meeting time
  • Flight information translated into Mandarin Chinese on airport displays and websites – a first on the continent

At FlightView we are proud to deliver flight information – in English and other language translation, including Mandarin – that contributes to customer satisfaction at SFO, and helps to make it the airport of choice in the Bay Area.

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FlightView Displays Keep TPA Pax in the Know – and Happy – with Great Graphics

Posted by Bart Littlefield on Aug 26, 2014 @ 12:46 PM

At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window.  During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.

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Topics: flifo, experience, airport, displays, weather, self-service, customer service, data transparency, technology, flight tracking, airport integrators

How SFO Airport's IT Department Runs Smoother with Real-Time Flight Information

Posted by Amanda Rogers on Jul 30, 2014 @ 09:00 AM

As one of the busiest airports in the U.S., how does SFO's IT department keep its travelers, operations team, and staff updated on the latest flight information efficiently? 

 

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Topics: flifo, experience, airport, displays, customer service, data transparency, technology, data feed, flight tracking, ARINC, operations, AODB

How Dallas Airmotive Uses Historical Flight Data to Keep its Customers Flying

Posted by Amanda Rogers on Jul 23, 2014 @ 02:02 PM

When you're responsible for maintaining over 80% of the aircraft engines in the Business & General Aviation markets, you need to keep a close watch on your customers' engine usage and servicing schedule. See how Dallas Airmotive uses historical flight data reports to make sure its customers stay in the air and on-time. 

 

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Topics: report, flifo, flight tracking, operations

Connected Information-Sharing Tops Travelers' OTA Wish List

Posted by Amanda Rogers on Jun 16, 2014 @ 11:02 AM

In the event of an itinerary disruption, how can OTAs and meta-search engines provide a value-added service their customers crave by using actionable information they already have? Down-stream information sharing.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

What OTAs & Meta-Search Sites Should Know About Online Flight Search [Survey & Infographic]

Posted by Amanda Rogers on Jun 11, 2014 @ 09:30 AM

What information do travelers really want when searching for flights online, and what makes them prefer one OTA or meta-search site over another? 

 

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

OTAs & Meta-Search Engines: It's Not Just About Trip Planning...

Posted by Katherine Wellman on Jun 09, 2014 @ 01:59 PM

Given a lack of consumer loyalty, what can OTAs and Meta-Search Engines do to please their audience more and gain their allegiance as well as increase market share? Our latest traveler survey sheds some light.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, mobile, tips, itinerary, OTA

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