FlightView From the Sky blog

Airports Emerge as Key Source of Day-of-Travel Information

Posted by Katherine Wellman on Dec 19, 2014 @ 11:40 AM

While many travelers have relied on airports to provide flight information on large digital signs inside the airport for years, this reliance did not extend to mobile technology and native apps when they first appeared in the market.  Instead travelers initially turned to airlines for mobile apps.  This was because airlines had their itinerary and profile information – so it made sense for them to store and display itineraries and provide flight status.  Also, with features like mobile check-in and mobile boarding passes, airlines took the lead over airports on offering native mobile apps for travelers.  Instead, many airports focused on mobile web sites because they could present listings of airport services, restaurants, shopping, and flight arrival and departure boards across multiple mobile platforms without rich interaction with the user. 

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Topics: airport, self-service, mobile, app, travel, day of travel

New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:

BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

USDOT and FlightView Spar Over On-Time Performance of US Airlines

Posted by Bart Littlefield on Nov 12, 2014 @ 02:05 PM

Every month FlightView reports on the on-time performance of airlines around the world based on the real-time flight information we collect. As well, the US Department of Transportation issues on-time performance of the major US airlines every month.

When we compare FlightView’s and USDOT’s views of airline performance, what do we see?  Do our numbers match up?  Are there any biases?  Are the same airlines on top / bottom of our lists?  Is one report better than the other?

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Topics: report, cancelled, airlines, delay, on time, On-Time Performance

Tracking and Comparing On-Time Performance of North America’s Airlines

Posted by Bart Littlefield on Nov 06, 2014 @ 11:41 AM

Since the beginning of the year FlightView has been publishing on-time performance reports on the world’s airlines based on the aggregated real-time flight information we collect from multiple sources on every commercial airliner in the world.

Our data is primarily used by airlines and airports and other travel companies (online and offline travel agencies, mobile developers, even cruise lines, hotels and ground transportation companies) to keep themselves and travelers apprised of aircraft whereabouts.

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Topics: flifo, cancelled, airlines, delay, on time, On-Time Performance

Airports Turning to Responsive Web Design to Meet Travelers On the Go

Posted by Josh King on Oct 30, 2014 @ 04:58 PM

Airports are necessary waypoints for all air travel, and most travelers try to spend as little time as possible at them. But information about airports – and departing and arriving flights – is essential for getting to, from or through them. Virtually all commercial airports in North America maintain websites to inform their customers, and a few have even built mobile applications to run on one or maybe two mobile platforms.  That’s helpful to travelers who happen to be lugging their laptop – and can find power and airport wi-fi and the time to summon both – as well as those who are carrying a device that can (or already did) download the airport’s mobile app. But what’s a traveler to do if she doesn’t have her laptop or that airport’s phone or tablet app?

Savvy airports are turning to responsive web design to ensure their critical current information is easily accessible and legible to any traveler carrying any device such as a smart phone, tablet, or laptop. 

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Topics: flifo, airport, displays, mobile, app

Mobile Enables Duty of Care for Travelers During Flight Cancellations

Posted by Bart Littlefield on Oct 21, 2014 @ 06:23 PM

Anticipating a winter as bad as the last, when 136,649 flights were cancelled in the U.S. alone, stranding more than 1,200,000 travelers, FlightView surveyed 2,000 travelers to understand what it will take to help them get through the next lousy winter. The results are summarized in a report: Building Loyalty and Enhancing Customer Care During Travel Disruptions (and depicted in a slick infographic) which were released today.

Among several opportunities to help travelers through inevitable travel disruptions this winter, are mobile solutions to enable both self-service and agent-assisted recovery from flight cancellations, diversions and delays. Two travel management software companies -- FlightView customers both -- are delivering solutions that enable travel agencies and other travel sellers to deliver extraordinary customer service to their customers inconvenienced by travel disruptions.

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136,649 Cancelled Flights Last Winter - Winter Forecast for This Year?

Posted by Bart Littlefield on Oct 15, 2014 @ 12:43 PM

More than 1,200,000 travelers in the U.S. alone were stranded by cancelled flights last winter due to winter storms – and millions more were severely inconvenienced by lengthy flight delays and missed flight connections.

From Dec. 1, 2013 through March 30, 2014, 136,649 flights to, from or between airports in the United States were cancelled, representing almost 4% of all flights scheduled for that time. On some days last winter nearly a quarter of all flights were scrubbed as blizzards and the “Polar Vortex” forced the near total shutdown of airports in the Northeast and Upper Midwest. (FlightView tracks every flight that operates globally, and reports on cancellations, delays and on-time performance monthly.)

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SFO Uses Info Everywhere to Improve Customer Experience

Posted by Bart Littlefield on Oct 13, 2014 @ 12:07 PM

TNooz recently published a report by Eye for Travel’s Pamela Whitby highlighting four new airport technology developments at San Francisco International which improve customer experience there, and which maintain SFO as the airport travelers choose for trips to and from the Bay Area. These initiatives improve the ability of customers to navigate the airport, travel easier, and use travel time more effectively:

  • Airport wi-fi is now free and easy to access – and ad-free – from the curb to the airplane seat
  • A pilot using hundreds of beacons in the airport will support easier wayfinding and points of interest for mobile technology users
  • A new in-terminal collaboration center with power outlets, work tables and seating, and giant erasable whiteboard enables productive, collaborative meeting time
  • Flight information translated into Mandarin Chinese on airport displays and websites – a first on the continent

At FlightView we are proud to deliver flight information – in English and other language translation, including Mandarin – that contributes to customer satisfaction at SFO, and helps to make it the airport of choice in the Bay Area.

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FlightView Displays Keep TPA Pax in the Know – and Happy – with Great Graphics

Posted by Bart Littlefield on Aug 26, 2014 @ 12:46 PM

At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window.  During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.

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Topics: flifo, experience, airport, displays, weather, self-service, customer service, data transparency, technology, flight tracking, airport integrators

How SFO Airport's IT Department Runs Smoother with Real-Time Flight Information

Posted by Amanda Rogers on Jul 30, 2014 @ 09:00 AM

As one of the busiest airports in the U.S., how does SFO's IT department keep its travelers, operations team, and staff updated on the latest flight information efficiently? 


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Topics: flifo, experience, airport, displays, customer service, data transparency, technology, data feed, flight tracking, ARINC, operations, AODB

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