FlightView From the Sky

Bart Littlefield

Recent Posts

Travelers expect more -- and will pay more -- to improve their air travel experience

Posted by Bart Littlefield on Jul 20, 2015 @ 03:21 PM

This summer, we surveyed 2,300 mobile travelers who told us what changes or additional services they want – and would even pay a premium for – to improve their travel experience.

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Topics: report, airlines, experience, airport, data transparency, ancillary, mobile, wifi, flight status, Terminals, Customer Experience

200+ Airports in US Ranked for On-Time Departures - Which was Best?

Posted by Bart Littlefield on Jul 08, 2015 @ 06:12 PM

Since we released our Global Airports On-Time Report for June we've had a number of interested folks ask for the complete list of US Airports ranked within the country, and not against other airports in the world.  We put together that report for the last three months so people could see how things changed.

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Topics: cancelled, airlines, delay, on time, On-Time Performance, airports

Airports in the US Struggle in June

Posted by Bart Littlefield on Jul 06, 2015 @ 02:50 PM

US airports dealt with increasing delays in June.  According to FlightView's On-Time Performance Report for Global Airports for June, fewer than 7 in 10 flights (68.4%) arrived at US airports within 15 minutes of scheduled arrival time last month.  That figure compares to 73.4% in May and 73.6% in April.

As a result, on-time departures (flights leaving the gate no later than 14 minutes after schedule) at US airports dropped to 69% in June, down from 74.2% in May and 75.3% in April.

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Topics: cancelled, airlines, delay, on time, On-Time Performance, airports

US Airlines Have Rough Month for On-Time Performance in June

Posted by Bart Littlefield on Jul 06, 2015 @ 12:12 PM

US air travel had a rough go in June.  According to FlightView's On-Time Performance Report for Global Airports for June, fewer than 7 in 10 flights (68.4%) arrived at US airports within 15 minutes of scheduled arrival time last month.  That figure compares to 74.2% in May and 73.6% in April.

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Topics: cancelled, airlines, delay, on time, On-Time Performance, airports

OAG Buys FlightView Inc.

Posted by Bart Littlefield on Jan 20, 2015 @ 08:00 AM


FlightView and OAG announced today the acquisition of FlightView Inc. by UK-based OAG.  In a press release the companies announced:

OAG, the market leader in flight schedules and related analytics, is strengthening its position at the forefront of the expanding market for real-time flight status information with the acquisition of leading Boston-based real-time flight information solutions provider FlightView Inc.

Phil Callow, chief executive of OAG, says: “Real-time flight status information is increasingly important to a wide range of customers. From airlines, airports and online travel businesses to fuelling companies, this data is key to enhancing passenger experience, driving operational efficiencies and traveller-centric services these companies now are eager to pursue.

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Topics: business travel, tracking, on time, data feed, FlightView

New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:


BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

USDOT and FlightView Spar Over On-Time Performance of US Airlines

Posted by Bart Littlefield on Nov 12, 2014 @ 02:05 PM

Every month FlightView reports on the on-time performance of airlines around the world based on the real-time flight information we collect. As well, the US Department of Transportation issues on-time performance of the major US airlines every month.

When we compare FlightView’s and USDOT’s views of airline performance, what do we see?  Do our numbers match up?  Are there any biases?  Are the same airlines on top / bottom of our lists?  Is one report better than the other?

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Topics: report, cancelled, airlines, delay, on time, On-Time Performance

Tracking and Comparing On-Time Performance of North America’s Airlines

Posted by Bart Littlefield on Nov 06, 2014 @ 11:41 AM

Since the beginning of the year FlightView has been publishing on-time performance reports on the world’s airlines based on the aggregated real-time flight information we collect from multiple sources on every commercial airliner in the world.

Our data is primarily used by airlines and airports and other travel companies (online and offline travel agencies, mobile developers, even cruise lines, hotels and ground transportation companies) to keep themselves and travelers apprised of aircraft whereabouts.

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Topics: flifo, cancelled, airlines, delay, on time, On-Time Performance

Mobile Enables Duty of Care for Travelers During Flight Cancellations

Posted by Bart Littlefield on Oct 21, 2014 @ 06:23 PM

Anticipating a winter as bad as the last, when 136,649 flights were cancelled in the U.S. alone, stranding more than 1,200,000 travelers, FlightView surveyed 2,000 travelers to understand what it will take to help them get through the next lousy winter. The results are summarized in a report: Building Loyalty and Enhancing Customer Care During Travel Disruptions (and depicted in a slick infographic) which were released today.

Among several opportunities to help travelers through inevitable travel disruptions this winter, are mobile solutions to enable both self-service and agent-assisted recovery from flight cancellations, diversions and delays. Two travel management software companies -- FlightView customers both -- are delivering solutions that enable travel agencies and other travel sellers to deliver extraordinary customer service to their customers inconvenienced by travel disruptions.

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136,649 Cancelled Flights Last Winter - Winter Forecast for This Year?

Posted by Bart Littlefield on Oct 15, 2014 @ 12:43 PM

More than 1,200,000 travelers in the U.S. alone were stranded by cancelled flights last winter due to winter storms – and millions more were severely inconvenienced by lengthy flight delays and missed flight connections.

From Dec. 1, 2013 through March 30, 2014, 136,649 flights to, from or between airports in the United States were cancelled, representing almost 4% of all flights scheduled for that time. On some days last winter nearly a quarter of all flights were scrubbed as blizzards and the “Polar Vortex” forced the near total shutdown of airports in the Northeast and Upper Midwest. (FlightView tracks every flight that operates globally, and reports on cancellations, delays and on-time performance monthly.)

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