FlightView From the Sky blog

Bart Littlefield

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New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:


BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

USDOT and FlightView Spar Over On-Time Performance of US Airlines

Posted by Bart Littlefield on Nov 12, 2014 @ 02:05 PM

Every month FlightView reports on the on-time performance of airlines around the world based on the real-time flight information we collect. As well, the US Department of Transportation issues on-time performance of the major US airlines every month.

When we compare FlightView’s and USDOT’s views of airline performance, what do we see?  Do our numbers match up?  Are there any biases?  Are the same airlines on top / bottom of our lists?  Is one report better than the other?

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Topics: report, cancelled, airlines, delay, on time, On-Time Performance

Tracking and Comparing On-Time Performance of North America’s Airlines

Posted by Bart Littlefield on Nov 06, 2014 @ 11:41 AM

Since the beginning of the year FlightView has been publishing on-time performance reports on the world’s airlines based on the aggregated real-time flight information we collect from multiple sources on every commercial airliner in the world.

Our data is primarily used by airlines and airports and other travel companies (online and offline travel agencies, mobile developers, even cruise lines, hotels and ground transportation companies) to keep themselves and travelers apprised of aircraft whereabouts.

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Topics: flifo, cancelled, airlines, delay, on time, On-Time Performance

Mobile Enables Duty of Care for Travelers During Flight Cancellations

Posted by Bart Littlefield on Oct 21, 2014 @ 06:23 PM

Anticipating a winter as bad as the last, when 136,649 flights were cancelled in the U.S. alone, stranding more than 1,200,000 travelers, FlightView surveyed 2,000 travelers to understand what it will take to help them get through the next lousy winter. The results are summarized in a report: Building Loyalty and Enhancing Customer Care During Travel Disruptions (and depicted in a slick infographic) which were released today.

Among several opportunities to help travelers through inevitable travel disruptions this winter, are mobile solutions to enable both self-service and agent-assisted recovery from flight cancellations, diversions and delays. Two travel management software companies -- FlightView customers both -- are delivering solutions that enable travel agencies and other travel sellers to deliver extraordinary customer service to their customers inconvenienced by travel disruptions.

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136,649 Cancelled Flights Last Winter - Winter Forecast for This Year?

Posted by Bart Littlefield on Oct 15, 2014 @ 12:43 PM

More than 1,200,000 travelers in the U.S. alone were stranded by cancelled flights last winter due to winter storms – and millions more were severely inconvenienced by lengthy flight delays and missed flight connections.

From Dec. 1, 2013 through March 30, 2014, 136,649 flights to, from or between airports in the United States were cancelled, representing almost 4% of all flights scheduled for that time. On some days last winter nearly a quarter of all flights were scrubbed as blizzards and the “Polar Vortex” forced the near total shutdown of airports in the Northeast and Upper Midwest. (FlightView tracks every flight that operates globally, and reports on cancellations, delays and on-time performance monthly.)

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SFO Uses Info Everywhere to Improve Customer Experience

Posted by Bart Littlefield on Oct 13, 2014 @ 12:07 PM

TNooz recently published a report by Eye for Travel’s Pamela Whitby highlighting four new airport technology developments at San Francisco International which improve customer experience there, and which maintain SFO as the airport travelers choose for trips to and from the Bay Area. These initiatives improve the ability of customers to navigate the airport, travel easier, and use travel time more effectively:

  • Airport wi-fi is now free and easy to access – and ad-free – from the curb to the airplane seat
  • A pilot using hundreds of beacons in the airport will support easier wayfinding and points of interest for mobile technology users
  • A new in-terminal collaboration center with power outlets, work tables and seating, and giant erasable whiteboard enables productive, collaborative meeting time
  • Flight information translated into Mandarin Chinese on airport displays and websites – a first on the continent

At FlightView we are proud to deliver flight information – in English and other language translation, including Mandarin – that contributes to customer satisfaction at SFO, and helps to make it the airport of choice in the Bay Area.

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FlightView Displays Keep TPA Pax in the Know – and Happy – with Great Graphics

Posted by Bart Littlefield on Aug 26, 2014 @ 12:46 PM

At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window.  During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.

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Topics: flifo, experience, airport, displays, weather, self-service, customer service, data transparency, technology, flight tracking, airport integrators

This Great Boston Globe Chart Tells the Whole Snowy Story

Posted by Bart Littlefield on Feb 18, 2014 @ 12:47 PM

Wow -- but this winter has been a (polar) bear, hasn't it?  On Saturday the Boston Globe analyzed FlightView's data from last winter and this one so far, and showed how badly Logan Airport's flights have been affected by the relentless snowstorms we've had -- and but for a wiped out pair of days in February of 2013, this winter has been one of the worst for flight cancellations in memory.  As many as six days since New Year's have seen a third or more of Logan's flights get scrubbed.

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Topics: cancelled, airlines, airport, weather, delay

Monthly On-Time Performance Reports for Airlines and Airports

Posted by Bart Littlefield on Feb 04, 2014 @ 07:27 PM

A number of airports and airlines have asked us to report on the on-time performance of their organizations based on the global coverage of our flight tracking services. Increasingly they depend on FlightView to supply the most accurate, fastest information about the flights they are operating or servicing, both in real time and collected as historical flight information.

As a result of delivering historic and real-time flight information to our customers, we have discovered high interest within the ATI community for information of this kind to help understand where opportunities lie to improve their operational and marketing capabilities.

Starting this January, each month we will report the on-time performance of the world’s largest airlines and airports (by number of flights).

The first Global Airline On-Time Performance Report is available for download now.

In addition to on-time performance this month we included the completion percentage of those airlines. More than 130 global airlines are ranked by both on-time arrivals and completion percentages.

Get January's Global Airline Report here. 

Subscribe -- enter your email in the "Subscribe to Blog" box up there in the northeast corner -- to get each monthly report when they become available.

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Topics: report, cancelled, airlines, airport, weather, delay

The Polar Vortex and You: How Badly Were You Affected by Flight Delays and Cancellations?

Posted by Bart Littlefield on Jan 17, 2014 @ 11:10 AM

Snow, windstorms and arctic temperatures attributed to the Polar Vortex wreaked havoc on air travel during the first 10 days of 2014.  Airports from Maine to the Dakotas were whammied by the cold and snow.  Airlines with large operations at airports in the northeast and midwest were whipped so badly it seemed as if they simply gave up for a few days there.

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Topics: flifo, cancelled, airlines, airport, weather, delay, big data, on time

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