In the past, people planned and booked key services – flights, hotels, car rental, limousine services – required for their trip days ahead of time and then during the trip, they looked up local activities, events and tours in guide books and went to the kiosk or event desk to learn more as well as purchase tickets. So the big picture planning and booking was done ahead of time, at the point of ‘inspiration’ for the trip, via online search and booking or working with a travel agent. Then the day-to-day activities were determined and purchased while en-route after the traveler arrived at his destination and could walk up to the kiosk, learn more and make a purchase. This process was accepted and followed by most travelers, not necessarily because it was their natural inclination, but because it wasn’t feasible to do anything different.
Today, new mobile and big data technologies have broken the constraints of the past. Mobile solutions are enabling travelers to make reservations for key destination services, such as hotel rooms via HotelsTonight or booking.com or arrange car services with Uber, during their trips. Meanwhile, these technologies are also enabling travelers to view and book local destination activities and tours, for example with Viator, prior to walking up to the kiosk, while sitting at home or on-the-go. People can search and scan listings of small, family-operated local services on their mobile devices – view photos, read ratings and reviews, check out menus and other details, and make purchases. So now travelers have the ultimate in flexibility – booking any part of their trip, from their hotel room to the 1 hour factory tour they wander through one afternoon, while sitting on their couch prior to packing or while ordering a coffee from a local barista after arriving.