FlightView From the Sky blog

Scott Kahan

Recent Posts

Why Data Transparency is Critical for Travel Providers

Posted by Scott Kahan on Nov 11, 2013 @ 03:39 PM

Answering the phones at FlightView can be a very interesting experience.  Many travelers, shippers, expeditors, meeters and greeters, friends and worried family members see the real-time flight information on our website - or on one of the hundreds of websites that we power - and assume that since we have a lot of information about the day of travel, we must have all of the information on the day of travel, including answers to their unique personal situation.  In fact, it's so hard for these folks to find a phone number for their actual travel service provider that they dial us.  When it comes to questions from inbound calls, some staff favorites include a guy who asked if customs would charge him more if he brought his new inheritance back from Europe as gold or cash, as well as a woman who wondered whether her husband had brought a mistress on his flight (we suggested he call the office of border control and that she call a marriage counselor).

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Topics: airlines, tracking, customer service, data transparency, flight

Where's My Plane?

Posted by Scott Kahan on Jun 06, 2013 @ 11:29 AM

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Topics: business travel, cancelled, airlines, tracking, airport, displays, weather, customer service, flight, technology, delay, travel planning

Airline Amenities: To Bundle or not to Bundle?

Posted by Scott Kahan on Apr 22, 2013 @ 12:24 PM

airline amenities

When booking a flight there are a number of factors to consider – convenience, price, on-time statistics, loyalty programs, layovers, distance traveled, and total time traveling.  Not only do all of these factors play a part in our decisions, but each one of us weighs each of these options differently and may even weigh them differently on a trip by trip basis.  I know I have been guilty of deciding that a layover in Texas around lunchtime (BBQ!) is superior to a layover in Salt Lake City at 10am and lunch on the plane (protein bar or one of those pre-packaged lunch boxes) even if the former gets me home a bit later.

In the past few years as airlines have added amenities and unbundled their products, they have created a new class of factors for travelers to consider.  Recently FlightView surveyed over 3,000 travelers about what amenities they would be will to pay a slightly higher price for a flight.  The top choice – free in-flight WiFi.  53% of the respondents claimed that they would pay more for a flight if they knew the flight had free in-flight WiFi.

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Topics: airlines, experience, ancillary, travel

Delayed but not distressed

Posted by Scott Kahan on Mar 13, 2013 @ 04:20 PM

Surprise surprise; The weather man was wrong! According to reports the night before, we were supposed to get nothing but rain and my flight to San Antonio would leave without any issues. The flight from BOS to DFW was set to leave at 11am and we’d have plenty of time to make our connection into SAT. When I woke up on the day of the flight, I found out that we had about eight inches of the fluffy type of “rain” and realized we probably wouldn’t be going anywhere. Having been through the weather-related flight cancellation experience a few years ago, I was dreading a day spent on hold listening to oldies, soft rock, or worst of all a continuous loop of the same new age tones. Just as I was bracing myself to make the dreaded call, my phone rang.

On the other end of the line was a very nice, very helpful, and very proactive computerized voice. I was informed that my flight was cancelled (This I already knew – I do work for company that brings you the FlightView Flight Tracker), I was informed that I had been rebooked on another flight for later that day and my connection had been rebooked as well.

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Topics: business travel, booking, cancelled, tracking, weather, self-service, customer service, flight, technology, delay, travel planning

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