FlightView From the Sky blog

Delayed but not distressed

Posted by Scott Kahan on Mar 13, 2013 @ 04:20 PM

    

flight delaySurprise surprise; The weather man was wrong! According to reports the night before, we were supposed to get nothing but rain and my flight to San Antonio would leave without any issues. The flight from BOS to DFW was set to leave at 11am and we’d have plenty of time to make our connection into SAT. When I woke up on the day of the flight, I found out that we had about eight inches of the fluffy type of “rain” and realized we probably wouldn’t be going anywhere. Having been through the weather-related flight cancellation experience a few years ago, I was dreading a day spent on hold listening to oldies, soft rock, or worst of all a continuous loop of the same new age tones. Just as I was bracing myself to make the dreaded call, my phone rang.

On the other end of the line was a very nice, very helpful, and very proactive computerized voice. I was informed that my flight was cancelled (This I already knew – I do work for company that brings you the FlightView Flight Tracker), I was informed that I had been rebooked on another flight for later that day and my connection had been rebooked as well.

As I continued to monitor my flight, I noticed on FlightView.com that our flight was delayed again. I got a call from my colleague and travel companion for the week, he was asking how we would make our new connection considering the delay. Before I had any time to think about it, my phone rang again and it was my same computerized friend from earlier. I was informed that since I would miss my connection, we had been booked on the first flight out the next morning.

The flight the next morning meant we had to figure out how to reschedule our meetings but we didn’t have to figure out how to reschedule our flights. Missing flights and missing meetings will never be ideal but I sure don’t miss listening to hold music. Technology is making travel disruption a lot simpler for the passenger.

Do you have any stories about times you have been pleasantly surprised by the way technology is improving the travel experience?

Topics: business travel, booking, cancelled, tracking, weather, self-service, customer service, flight, technology, delay, travel planning

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