FlightView From the Sky blog

Airports Emerge as Key Source of Day-of-Travel Information

Posted by Katherine Wellman on Apr 16, 2015 @ 11:40 AM

While many travelers have relied on airports to provide flight information on large digital signs inside the airport for years, this reliance did not extend to mobile technology and native apps when they first appeared in the market.  Instead travelers initially turned to airlines for mobile apps.  This was because airlines had their itinerary and profile information – so it made sense for them to store and display itineraries and provide flight status.  Also, with features like mobile check-in and mobile boarding passes, airlines took the lead over airports on offering native mobile apps for travelers.  Instead, many airports focused on mobile web sites because they could present listings of airport services, restaurants, shopping, and flight arrival and departure boards across multiple mobile platforms without rich interaction with the user. 

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Topics: airport, self-service, mobile, app, travel, day of travel

OAG Buys FlightView Inc.

Posted by Bart Littlefield on Jan 20, 2015 @ 08:00 AM


FlightView and OAG announced today the acquisition of FlightView Inc. by UK-based OAG.  In a press release the companies announced:

OAG, the market leader in flight schedules and related analytics, is strengthening its position at the forefront of the expanding market for real-time flight status information with the acquisition of leading Boston-based real-time flight information solutions provider FlightView Inc.

Phil Callow, chief executive of OAG, says: “Real-time flight status information is increasingly important to a wide range of customers. From airlines, airports and online travel businesses to fuelling companies, this data is key to enhancing passenger experience, driving operational efficiencies and traveller-centric services these companies now are eager to pursue.

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Topics: business travel, tracking, on time, data feed, FlightView

How Important Is Weather To Your Operation?

Posted by Seth Bailey on Jan 12, 2015 @ 09:00 AM

As we turn the page on 2014 and enter the heart of the North American winter, valid and accurate weather content is high on our clients' "radar" so to speak. Not only are airports, airlines and charter operators affected by bad weather, but ground transportation, cruise lines and travel companies can also be severly disprupted. Through FlightView's Dispatch offering, a PC-based aircraft simulation display our clients better manage their flights by staying updated with current weather, high traffic areas and irregular operations.  

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Topics: airlines, airport, weather, dispatch, radar,avionics

Keeping Pax "In The Know" In-Flight and On The Ground

Posted by Seth Bailey on Dec 22, 2014 @ 10:30 AM

A top priority of airlines and airports today is leveraging technology to keep passengers updated, to improve the passenger experience. From the moment a traveler steps foot into the terminal they are greeted by a bank of flight information displays. With little hesitation, they will glance up hoping to find their flight showing that magical phrase of "On Time". They will then proceed to the airline automated check-in kiosk to confirm they are on the correct flight, change their seat to a window or aisle and print a boarding pass all without consulting a human. Then onto security, where according to our recent survey results a whopping 79% of travelers are very eager to know how long they will wait in line. Once through security they proceed to the gate and check the gate display to double check the flight is still on time. To complete their information intake they might glance at a TV to see if CNN is showing the weather, to judge if that approaching storm cell will impact the takeoff time. Point being, each segment of the day of travel journey requires real time, valid and detailed flight related updates so the passengers can remain informed. 

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Topics: airlines, technology, flight tracking, FlightView, airports

New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:


BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

USDOT and FlightView Spar Over On-Time Performance of US Airlines

Posted by Bart Littlefield on Nov 12, 2014 @ 02:05 PM

Every month FlightView reports on the on-time performance of airlines around the world based on the real-time flight information we collect. As well, the US Department of Transportation issues on-time performance of the major US airlines every month.

When we compare FlightView’s and USDOT’s views of airline performance, what do we see?  Do our numbers match up?  Are there any biases?  Are the same airlines on top / bottom of our lists?  Is one report better than the other?

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Topics: report, cancelled, airlines, delay, on time, On-Time Performance

Tracking and Comparing On-Time Performance of North America’s Airlines

Posted by Bart Littlefield on Nov 06, 2014 @ 11:41 AM

Since the beginning of the year FlightView has been publishing on-time performance reports on the world’s airlines based on the aggregated real-time flight information we collect from multiple sources on every commercial airliner in the world.

Our data is primarily used by airlines and airports and other travel companies (online and offline travel agencies, mobile developers, even cruise lines, hotels and ground transportation companies) to keep themselves and travelers apprised of aircraft whereabouts.

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Topics: flifo, cancelled, airlines, delay, on time, On-Time Performance

Airports Turning to Responsive Web Design to Meet Travelers On the Go

Posted by Josh King on Oct 30, 2014 @ 04:58 PM

Airports are necessary waypoints for all air travel, and most travelers try to spend as little time as possible at them. But information about airports – and departing and arriving flights – is essential for getting to, from or through them. Virtually all commercial airports in North America maintain websites to inform their customers, and a few have even built mobile applications to run on one or maybe two mobile platforms.  That’s helpful to travelers who happen to be lugging their laptop – and can find power and airport wi-fi and the time to summon both – as well as those who are carrying a device that can (or already did) download the airport’s mobile app. But what’s a traveler to do if she doesn’t have her laptop or that airport’s phone or tablet app?

Savvy airports are turning to responsive web design to ensure their critical current information is easily accessible and legible to any traveler carrying any device such as a smart phone, tablet, or laptop. 

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Topics: flifo, airport, displays, mobile, app

Mobile Enables Duty of Care for Travelers During Flight Cancellations

Posted by Bart Littlefield on Oct 21, 2014 @ 06:23 PM

Anticipating a winter as bad as the last, when 136,649 flights were cancelled in the U.S. alone, stranding more than 1,200,000 travelers, FlightView surveyed 2,000 travelers to understand what it will take to help them get through the next lousy winter. The results are summarized in a report: Building Loyalty and Enhancing Customer Care During Travel Disruptions (and depicted in a slick infographic) which were released today.

Among several opportunities to help travelers through inevitable travel disruptions this winter, are mobile solutions to enable both self-service and agent-assisted recovery from flight cancellations, diversions and delays. Two travel management software companies -- FlightView customers both -- are delivering solutions that enable travel agencies and other travel sellers to deliver extraordinary customer service to their customers inconvenienced by travel disruptions.

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136,649 Cancelled Flights Last Winter - Winter Forecast for This Year?

Posted by Bart Littlefield on Oct 15, 2014 @ 12:43 PM

More than 1,200,000 travelers in the U.S. alone were stranded by cancelled flights last winter due to winter storms – and millions more were severely inconvenienced by lengthy flight delays and missed flight connections.

From Dec. 1, 2013 through March 30, 2014, 136,649 flights to, from or between airports in the United States were cancelled, representing almost 4% of all flights scheduled for that time. On some days last winter nearly a quarter of all flights were scrubbed as blizzards and the “Polar Vortex” forced the near total shutdown of airports in the Northeast and Upper Midwest. (FlightView tracks every flight that operates globally, and reports on cancellations, delays and on-time performance monthly.)

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