FlightView From the Sky blog

Cancelled Flights: Thanksgiving Week at an Airport Near You

Posted by Bart Littlefield on Dec 06, 2013 @ 06:04 PM

Not so good if you were in any of the large parts of America that were badly affected by winter storms – or if you had to fly to or from those wet, windy and snowy locales.

At FlightView we aggregate and consolidate – and save and report – real-time flight information from hundreds of sources around the world.  So we are among the first to know whether flights will run early, late – or at all.  And we compile all that data to enable airports and airlines to look back, see what happened, find out why, and operate more smoothly the next time weather events mess up the works.

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Topics: report, flifo, cancelled, airlines, airport, flight, delay, holiday travel

5 Key Takeaways from The PhoCusWright Travel Innovation Conference

Posted by Katherine Wellman on Dec 03, 2013 @ 01:17 PM

Just before Thanksgiving, we attended The PhoCusWright Conference for travel industry professionals which Travel & Leisure magazine calls the "epicenter of travel technology". We were impressed by the highly informative and thought-provoking presentations - here are a few of our favorite takeaways and glimpses of innovations that could be helping us all travel smarter in the very near future. 

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Topics: trips, ads, PhoCusWright, business travel, booking, leisure travel, experience, self-service, customer service, social media, mobile, technology, travel planning, travel, itinerary, big data, check-in

How Your Colleagues Are Increasing Airport Concession Revenues

Posted by Katherine Wellman on Dec 03, 2013 @ 10:01 AM

Last year terminal concession revenues from retail, food & beverage, and services totaled $1.5 Billion, or over 20% of all non-aeronautical revenue at U.S. airports, according to ACI-NA’s 2013 Airport Concessions Benchmarking Survey. Passenger spend on airport concessions has been slowly inching up each year, but not in-line with the cost and effort airports and airlines are funneling in to terminal retrofitting and redesigns.  So what’s the best bang for your buck when it comes to IT investments that will improve the airport experience? 

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Topics: airlines, tracking, experience, airport, displays, weather, self-service, customer service, data transparency

5 Holiday Travel Survival Tips From the Pros

Posted by Amanda Rogers on Nov 27, 2013 @ 11:43 AM

The holiday travel season is off to a rocky start with nasty weather hitting much of the country this week, plus winter storm Boreas battering airports in the busy Northeast corridor. Combine high winds, driving rain and blizzard-like conditions with holiday crowds, and you've got a recipe for monster flight delays. Want some good news? FlightView's had over 30 winters to hone our holiday travel skills and we're offering you our 5 best tips for surviving the not-so-friendly skies. 

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Topics: cancelled, leisure travel, airlines, airport, weather, self-service, customer service, mobile, technology, delay, app, tips, holiday travel

Thanksgiving Flight Tracking Fun!

Posted by Amanda Rogers on Nov 25, 2013 @ 04:43 PM

In honor of the upcoming Thanksgiving holiday, we decided to have a little fun with the live flight tracker on our site. Now through Thursday, when you track a flight on www.flightview.com and click the orange "Launch Live" button found on the details page of any in-air flight, you'll get a festive surprise...

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Topics: leisure travel, tracking, travel, holiday travel

Why Data Transparency is Critical for Travel Providers

Posted by Scott Kahan on Nov 11, 2013 @ 03:39 PM

Answering the phones at FlightView can be a very interesting experience.  Many travelers, shippers, expeditors, meeters and greeters, friends and worried family members see the real-time flight information on our website - or on one of the hundreds of websites that we power - and assume that since we have a lot of information about the day of travel, we must have all of the information on the day of travel, including answers to their unique personal situation.  In fact, it's so hard for these folks to find a phone number for their actual travel service provider that they dial us.  When it comes to questions from inbound calls, some staff favorites include a guy who asked if customs would charge him more if he brought his new inheritance back from Europe as gold or cash, as well as a woman who wondered whether her husband had brought a mistress on his flight (we suggested he call the office of border control and that she call a marriage counselor).

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Topics: airlines, tracking, customer service, data transparency, flight

The best technology investments for airports - INFOGRAPHIC & FREE REPORT

Posted by Mike Benjamin on Oct 28, 2013 @ 10:19 AM

Airports are making a concerted effort to improve the airport experience for their travelers - but are they making the right decision on how to invest their limited IT budget? 

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Topics: business travel, leisure travel, experience, airport, self-service, customer service, mobile, wifi, technology

When Is the Right Time to Sell Business Travelers Upgrades?

Posted by Mike Benjamin on Aug 24, 2013 @ 02:24 PM

Austrian Air is offering an interesting way for its fliers to purchase business class upgrades via auction. By naming their price, Austrian’s customers are bidding on the chance to enjoy business class amenities for economy class prices. The catch is that fliers must submit their
bids when booking their flights – then 72 hours before takeoff, Austrian will accept or deny their offers. This is an innovative strategy, but the timing of the airline's upgrade offer doesn’t coincide with the natural buying behavior of fliers. Gamble In our business traveler survey, we found that airlines are missing a major opportunity to earn more ancillary revenue by pushing upgrade offers to fliers at the right time – on the day they fly, and in the right place – via their mobile phones.

Top day-of-travel ancillary purchases

The top ancillary fees business travelers we surveyed would pay for on the                       day-of-travel include:

  • In-flight WiFi 65.3%
  • Seat with extra legroom 55.4%
  • Business- or first-class ticket upgrade 50.2%
  • Early boarding privileges 43.0%

Business traveler purchasing behavior

Business travelers are opportunistic purchasers – think about it, are you more likely to lay out even more cash when you’re booking tickets from the comfort of your home or office, or is the opportunity to buy access to business class lounges and fast-lane service more appealing during unforeseen delays when you’re stuck at the airport?

When fliers are more likely to pay ancillary fees

By pushing business-class upgrade opportunities to economy travelers a few hours before their flight, Austrian avoids the disappointment and possible resentment fliers will feel if their bids aren’t accepted. Although Austrian’s business-class amenities aren’t offered a-la-carte, the full-flat bed or guaranteed empty adjacent seat, priority boarding and fast-lane service hit right in the sweet spot of upgrades fliers are willing to pay the ancillary fee on their way to the airport or as they wait at the gate.

What’s your take – would you rather gamble in advance on the possibility of an upgrade at a price you think is fair, or buy a guaranteed one in real-time for a price the airline sets?

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Topics: business travel, airlines, ancillary, wifi

Which Amenities should Airlines Include in the Price of Airfare?

Posted by Katherine Wellman on Jul 23, 2013 @ 04:06 PM

Airlines vary as to which amenities they include in the price of their plane tickets and which ones they sell separately – with the primary goal of optimizing revenue, and for some, wanting to position themselves as a premium vs. low cost carrier.    But it is an interesting Boarding Passes at the ready optimization problem to determine which amenities to include in the price of the ticket and which to offer as an add-on for an extra cost. 

What amenties will travelers pay extra for?

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Topics: business travel, airlines, brand, marketing, ancillary

Manage Travel On-The-Go with FlightView’s New Itinerary Management Feature

Posted by Mike Benjamin on Jul 12, 2013 @ 10:50 AM

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Topics: trips, tracking, flight, technology, itinerary

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