FlightView From the Sky blog

Airports Emerge as Key Source of Day-of-Travel Information

Posted by Katherine Wellman on Dec 19, 2014 @ 11:40 AM

While many travelers have relied on airports to provide flight information on large digital signs inside the airport for years, this reliance did not extend to mobile technology and native apps when they first appeared in the market.  Instead travelers initially turned to airlines for mobile apps.  This was because airlines had their itinerary and profile information – so it made sense for them to store and display itineraries and provide flight status.  Also, with features like mobile check-in and mobile boarding passes, airlines took the lead over airports on offering native mobile apps for travelers.  Instead, many airports focused on mobile web sites because they could present listings of airport services, restaurants, shopping, and flight arrival and departure boards across multiple mobile platforms without rich interaction with the user. 

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Topics: airport, self-service, mobile, app, travel, day of travel

New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:


BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

Airports Turning to Responsive Web Design to Meet Travelers On the Go

Posted by Josh King on Oct 30, 2014 @ 04:58 PM

Airports are necessary waypoints for all air travel, and most travelers try to spend as little time as possible at them. But information about airports – and departing and arriving flights – is essential for getting to, from or through them. Virtually all commercial airports in North America maintain websites to inform their customers, and a few have even built mobile applications to run on one or maybe two mobile platforms.  That’s helpful to travelers who happen to be lugging their laptop – and can find power and airport wi-fi and the time to summon both – as well as those who are carrying a device that can (or already did) download the airport’s mobile app. But what’s a traveler to do if she doesn’t have her laptop or that airport’s phone or tablet app?

Savvy airports are turning to responsive web design to ensure their critical current information is easily accessible and legible to any traveler carrying any device such as a smart phone, tablet, or laptop. 

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Topics: flifo, airport, displays, mobile, app

FlightView Displays Keep TPA Pax in the Know – and Happy – with Great Graphics

Posted by Bart Littlefield on Aug 26, 2014 @ 12:46 PM

At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window.  During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.

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Topics: flifo, experience, airport, displays, weather, self-service, customer service, data transparency, technology, flight tracking, airport integrators

How SFO Airport's IT Department Runs Smoother with Real-Time Flight Information

Posted by Amanda Rogers on Jul 30, 2014 @ 09:00 AM

As one of the busiest airports in the U.S., how does SFO's IT department keep its travelers, operations team, and staff updated on the latest flight information efficiently? 

 

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Topics: flifo, experience, airport, displays, customer service, data transparency, technology, data feed, flight tracking, ARINC, operations, AODB

Airports Turn to FlightView for Day-of-Travel Information in Record Numbers

Posted by Mike Benjamin on Mar 12, 2014 @ 02:57 PM

More than 40 airports partnered or expanded with FlightView in 2013

Boston [March 12, 2014] -- Airports across the world rapidly increased adoption of FlightView’s real-timeflight information services in 2013.  In fact, FlightView added or expanded with more than 40 airports last year, and can now be found in more than 150 airports worldwide.  New customers include Indianapolis International Airport (IND), Sacramento International Airport (SMF) and Curacao International Airport (CUR).  Partnership expansions include Cincinnati / Northern Kentucky Airport (CVG), Cleveland Hopkins International Airport (CLE) and Tucson International Airport (TUS).

“While travel technology and airline regulations will continue to evolve, one thing will never change: the criticality of reliable and actionable flight information to airports and travelers,” said Mike Benjamin, CEO of FlightView, the day-of-travel information company.  “We continue to see airports – both here and internationally – prioritize flight information as a key ingredient to successful operational and customer experience strategies.”

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Topics: tracking, experience, airport, displays, self-service, customer service, data transparency, social media, mobile, technology

This Great Boston Globe Chart Tells the Whole Snowy Story

Posted by Bart Littlefield on Feb 18, 2014 @ 12:47 PM

Wow -- but this winter has been a (polar) bear, hasn't it?  On Saturday the Boston Globe analyzed FlightView's data from last winter and this one so far, and showed how badly Logan Airport's flights have been affected by the relentless snowstorms we've had -- and but for a wiped out pair of days in February of 2013, this winter has been one of the worst for flight cancellations in memory.  As many as six days since New Year's have seen a third or more of Logan's flights get scrubbed.

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Topics: cancelled, airlines, airport, weather, delay

The End of Airport FIDS?

Posted by Amanda Rogers on Feb 05, 2014 @ 06:59 PM

Over on Aviation Pros, FlightView CEO Mike Benjamin asks "Do Airports Need FIDS Anymore?"  

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Topics: flifo, airlines, experience, airport, displays, self-service, customer service, data transparency, mobile, flight, technology

Monthly On-Time Performance Reports for Airlines and Airports

Posted by Bart Littlefield on Feb 04, 2014 @ 07:27 PM

A number of airports and airlines have asked us to report on the on-time performance of their organizations based on the global coverage of our flight tracking services. Increasingly they depend on FlightView to supply the most accurate, fastest information about the flights they are operating or servicing, both in real time and collected as historical flight information.

As a result of delivering historic and real-time flight information to our customers, we have discovered high interest within the ATI community for information of this kind to help understand where opportunities lie to improve their operational and marketing capabilities.

Starting this January, each month we will report the on-time performance of the world’s largest airlines and airports (by number of flights).

The first Global Airline On-Time Performance Report is available for download now.

In addition to on-time performance this month we included the completion percentage of those airlines. More than 130 global airlines are ranked by both on-time arrivals and completion percentages.

Get January's Global Airline Report here. 

Subscribe -- enter your email in the "Subscribe to Blog" box up there in the northeast corner -- to get each monthly report when they become available.

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Topics: report, cancelled, airlines, airport, weather, delay

Winter Storm Janus Flight Delay & Cancellation News Roundup

Posted by Amanda Rogers on Jan 22, 2014 @ 02:09 PM

Winter storm Janus derailed travel plans from the Midwest to the busy Northeast corridor this week, delaying and cancelling thousands of flights across the country. 

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Topics: cancelled, airlines, tracking, airport, weather, delay, travel planning, tips

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