FlightView From the Sky blog

5 Holiday Travel Survival Tips From the Pros

Posted by Amanda Rogers on Nov 27, 2013 @ 11:43 AM

The holiday travel season is off to a rocky start with nasty weather hitting much of the country this week, plus winter storm Boreas battering airports in the busy Northeast corridor. Combine high winds, driving rain and blizzard-like conditions with holiday crowds, and you've got a recipe for monster flight delays. Want some good news? FlightView's had over 30 winters to hone our holiday travel skills and we're offering you our 5 best tips for surviving the not-so-friendly skies. 

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Topics: cancelled, leisure travel, airlines, airport, weather, self-service, customer service, mobile, technology, delay, app, tips, holiday travel

What Google’s Latest Android APIs Mean for Day-of-Travel Apps

Posted by Katherine Wellman on May 16, 2013 @ 11:31 AM

google android api travel apps
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Topics: experience, airport, technology, Google, app

Top 3 Tips for Summer Travel

Posted by Mike Benjamin on May 15, 2013 @ 11:37 AM

summer travel tips

Increases in thunderstorms, travelers and ticket prices mark the beginning of the summer travel season, which is only a few weeks away. Airlines for America is predicting packed flights for the July to August stretch due to a record number of people traveling internationally and a brighter economic outlook. Add in unpredictable and sometimes dangerous summer storms, and you’ve got a recipe for stressful travel. While there’s not much we can do about the ticket prices, we have a few tips to help you have a better travel experience this summer.

Summer Travel Tip #1

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Topics: cancelled, leisure travel, airlines, tracking, airport, weather, self-service, technology, delay, travel planning, app, travel, tips

In-Flight Wi-Fi, When and How Do You Buy?

Posted by Amanda Rogers on May 14, 2013 @ 11:47 AM

in flight wifi Do you Wi-Fi when you fly? On a flight from D.C. to Boston last weekend with our antsy toddler, I seriously considered coughing up the cash for in-flight internet service even though we’d only be in the air a short time. But the weird thing is, it didn’t cross my mind to purchase Wi-Fi until the flight attendant made the announcement that it was available. It seems I was on the same page as many of our respondents in a recent FlightView traveler survey where 71% of travelers hadn’t purchased add-on services like Wi-Fi via an airline’s mobile website or app, but almost 60% would consider it if a notification was pushed to their device before boarding.

In-flight wi-fi options

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Topics: airlines, ancillary, mobile, wifi, technology, app

The Importance of Good Flight Status Info for Codeshare Flights

Posted by Mike Benjamin on May 03, 2013 @ 11:48 AM

codeshare flight status
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Topics: booking, airlines, tracking, self-service, customer service, marketing, mobile, flight, app, codesharing

The Purchasing Habits of Today's Mobile Traveler - Infographic

Posted by Katherine Wellman on Apr 29, 2013 @ 11:54 AM

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Topics: business travel, booking, leisure travel, airlines, experience, self-service, customer service, ancillary, mobile, technology, travel planning, app

When Airport Self-Service Goes Wrong

Posted by Mike Benjamin on Apr 24, 2013 @ 12:19 PM

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Topics: business travel, airlines, experience, airport, self-service, customer service, boarding, mobile, flight, technology, delay, app

Airline Apps – Room for Improvement?

Posted by Amanda Rogers on Apr 22, 2013 @ 12:46 PM

airline app

When you travel, do you download the airline’s own app, or do you use a variety of different websites and flight tracking apps to get the information you need, like flight information or airport maps? Airline apps do offer some benefits, especially in the pre-boarding stage of a trip like check-in reminders via push notifications, the ability to choose or change your seat, monitoring of stand-by status and flight delay or cancellation notifications. So if airline apps have the ability to provide all this information, why do 25% of the 3,000 travelers who responded to a recent FlightView survey “never” use the airline’s app, and 45% only “sometimes”?

An important aspect when traveling is speed, and one advantage for the airline apps is faster check-in via their apps versus their mobile websites since the apps can save your profile information. But speed can also be a strike against them, since 48% of the travelers FlightView surveyed complained about the poor usability of some airline apps, namely, not being able to find what they’re looking for quickly. Other areas of dissatisfaction were data inaccuracies (an issue for 29% of those surveyed) and lack of desired functionality (an issue for 23% of those surveyed).

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Topics: airlines, tracking, experience, self-service, brand, marketing, mobile, technology, app

Airline IT Trends Point to Mobile

Posted by Ev Jordan on Apr 08, 2013 @ 01:24 PM

airline IT trends mobile

While senior IT executives at the top 200 airlines worldwide were “cautiously optimistic” about IT investment in a 2012 SITA survey, this much is clear: economic uncertainty and unpredictable jet fuel prices aren’t dampening enthusiasm for upgrading passenger mobile services. In fact, it tops the lists of investments for the second consecutive year, with 60% of airlines planning major investments in mobile passenger services over the next three years. Here’s a look at where those IT dollars will go.

According to SITA’s 2012 Passenger Self-Service survey, 74% of travelers interviewed booked their travel online, but only 3% purchased tickets via mobile devices or social media. Airlines are looking to change that – 70% said that after 2015, mobile will be the second most important sales channel behind the Web. 90% of airlines plan to sell tickets via mobile and 83% will sell ancillary services via mobile. Passengers should be able to purchase ticket modifications and upgrades, preferred boarding access, choice seating, airline lounge access, in-flight amenities and pay baggage fees all via a mobile device by 2015.

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Topics: airlines, tracking, experience, self-service, customer service, ancillary, boarding, mobile, technology, app, check-in, SITA

Planning Travel Ahead or Planning En-Route?

Posted by Katherine Wellman on Mar 26, 2013 @ 03:59 PM

Vacation Planning

In the past, people planned and booked key services – flights, hotels, car rental, limousine services – required for their trip days ahead of time and then during the trip, they looked up local activities, events and tours in guide books and went to the kiosk or event desk to learn more as well as purchase tickets.  So the big picture planning and booking was done ahead of time, at the point of ‘inspiration’ for the trip, via online search and booking or working with a travel agent.  Then the day-to-day activities were determined and purchased while en-route after the traveler arrived at his destination and could walk up to the kiosk, learn more and make a purchase. This process was accepted and followed by most travelers, not necessarily because it was their natural inclination, but because it wasn’t feasible to do anything different.

Today, new mobile and big data technologies have broken the constraints of the past.  Mobile solutions are enabling travelers to make reservations for key destination services, such as hotel rooms via HotelsTonight or booking.com or arrange car services with Uber, during their trips.  Meanwhile, these technologies are also enabling travelers to view and book local destination activities and tours, for example with Viator, prior to walking up to the kiosk, while sitting at home or on-the-go.  People can search and scan listings of small, family-operated local services on their mobile devices – view photos, read ratings and reviews, check out menus and other details, and make purchases.  So now travelers have the ultimate in flexibility – booking any part of their trip, from their hotel room to the 1 hour factory tour they wander through one afternoon, while sitting on their couch prior to packing or while ordering a coffee from a local barista after arriving.

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Topics: booking, leisure travel, mobile, travel planning, app, itinerary, big data

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