FlightView From the Sky blog

New Report: Travelers Now Turning to Airports as Core Source of Day-of-Travel Information

Posted by Bart Littlefield on Dec 16, 2014 @ 11:52 AM

Today FlightView released the results of its traveler survey understanding changing technology for air travelers and how airports are stepping up to improve the customer experience using mobile and other technologies.  Below is the text of the release issued this morning:


BOSTON--(BUSINESS WIRE)--Travelers expect airports to more effectively leverage the data they collect to enhance the airport experience, according to a FlightView survey of 2,104 travelers. In fact, 93 percent of travelers said they want airports to automatically push alerts to them regarding important day-of-travel information during their trips. Specifically, of the travelers FlightView surveyed:

  • 84 percent expect airports to keep them updated on their flight’s status
  • 79 percent want updates on security wait times
  • 48 percent would value updates on traffic delays
  • 38 percent want to be kept updated on the weather at their destination city
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Topics: experience, airport, self-service, customer service, mobile, technology

FlightView Displays Keep TPA Pax in the Know – and Happy – with Great Graphics

Posted by Bart Littlefield on Aug 26, 2014 @ 12:46 PM

At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window.  During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.

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Topics: flifo, experience, airport, displays, weather, self-service, customer service, data transparency, technology, flight tracking, airport integrators

How SFO Airport's IT Department Runs Smoother with Real-Time Flight Information

Posted by Amanda Rogers on Jul 30, 2014 @ 09:00 AM

As one of the busiest airports in the U.S., how does SFO's IT department keep its travelers, operations team, and staff updated on the latest flight information efficiently? 

 

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Topics: flifo, experience, airport, displays, customer service, data transparency, technology, data feed, flight tracking, ARINC, operations, AODB

Connected Information-Sharing Tops Travelers' OTA Wish List

Posted by Amanda Rogers on Jun 16, 2014 @ 11:02 AM

In the event of an itinerary disruption, how can OTAs and meta-search engines provide a value-added service their customers crave by using actionable information they already have? Down-stream information sharing.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

What OTAs & Meta-Search Sites Should Know About Online Flight Search [Survey & Infographic]

Posted by Amanda Rogers on Jun 11, 2014 @ 09:30 AM

What information do travelers really want when searching for flights online, and what makes them prefer one OTA or meta-search site over another? 

 

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

OTAs & Meta-Search Engines: It's Not Just About Trip Planning...

Posted by Katherine Wellman on Jun 09, 2014 @ 01:59 PM

Given a lack of consumer loyalty, what can OTAs and Meta-Search Engines do to please their audience more and gain their allegiance as well as increase market share? Our latest traveler survey sheds some light.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, mobile, tips, itinerary, OTA

The Airline Ancillary Fee Nobody's Talking About

Posted by Amanda Rogers on May 07, 2014 @ 04:06 PM

You might be surprised by the ancillary fee that's boosting airlines' bottom lines.

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Topics: business travel, airlines, experience, customer service, ancillary, check-in

Airline Customer Satisfaction Rankings Are In! See the Winners & Losers

Posted by Amanda Rogers on Apr 23, 2014 @ 03:13 PM

The latest travel industry customer satisfaction rankings are in, and well, it's not great news for airlines. 

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Topics: airlines, experience, customer service

Know When to Deliver Your Next Best Offer

Posted by Katherine Wellman on Mar 18, 2014 @ 03:42 PM

An old term has regenerated in the travel industry: 'Next Best Offers'. The Next Best Offer, or NBO, is the most relevant and appealing offer to a customer in the moment, based on the customer’s location, context and personal preferences.  In the past, next best offers were made by travel agents to travelers looking for trusted advice, recommendations and immediate help adjusting plans while on a trip. Today, with more advanced technologies, large data repositories and big data analyses, travel providers can deliver a personalized service to their customers as well as optimize their own revenue stream by automatically sending NBOs that complement an existing or previously purchased service.  However, when is the right moment to present a particular offer so it is most relevant and appealing?  This is the challenge for many travel service providers.  On the day-of-travel, a highly stressful and somewhat unpredictable day, there are key moments when certain offers are particularly appealing to travelers and FlightView knows when they are.  

FlightView knows when a traveler’s flight touches down at its destination and when it arrives at the gate.  Also, we know the exact moment when a traveler's flight is delayed and if there’s a new estimated time of departure.  Finally, when a passenger’s fight is cancelled, FlightView can immediately tell you.  At every one of these moments, there is an ideal NBO(s) to present to the traveler.

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Topics: cancelled, airlines, tracking, experience, customer service, data transparency, marketing, ancillary, mobile, technology, delay, big data

Airports Turn to FlightView for Day-of-Travel Information in Record Numbers

Posted by Mike Benjamin on Mar 12, 2014 @ 02:57 PM

More than 40 airports partnered or expanded with FlightView in 2013

Boston [March 12, 2014] -- Airports across the world rapidly increased adoption of FlightView’s real-timeflight information services in 2013.  In fact, FlightView added or expanded with more than 40 airports last year, and can now be found in more than 150 airports worldwide.  New customers include Indianapolis International Airport (IND), Sacramento International Airport (SMF) and Curacao International Airport (CUR).  Partnership expansions include Cincinnati / Northern Kentucky Airport (CVG), Cleveland Hopkins International Airport (CLE) and Tucson International Airport (TUS).

“While travel technology and airline regulations will continue to evolve, one thing will never change: the criticality of reliable and actionable flight information to airports and travelers,” said Mike Benjamin, CEO of FlightView, the day-of-travel information company.  “We continue to see airports – both here and internationally – prioritize flight information as a key ingredient to successful operational and customer experience strategies.”

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Topics: tracking, experience, airport, displays, self-service, customer service, data transparency, social media, mobile, technology

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