November, 2013, was a difficult travel month if connecting through any of the major hub airports. Weather was the primary culprit, causing, for example, about one in twenty flights to and from Dallas/Ft. Worth to be cancelled. At many hubs, flights that did operate, arrived late – and the departures left close to on-time, squeezing connection times and causing travelers to scramble. We've defined those compressed connection times as the "Squeeze Factor", which is a good indicator of whether a traveler will miss their connecting flight.
We’ve put together an infographic showing 'The Squeeze Factor', an indicator of the “best and worst” hub airports to connect through in November, along with rankings of the best and worst on-time arrival airport performers and the top 6 hubs with the most cancellations in November.
Last year terminal concession revenues from retail, food & beverage, and services totaled $1.5 Billion, or over 20% of all non-aeronautical revenue at U.S. airports, according to ACI-NA’s 2013 Airport Concessions Benchmarking Survey. Passenger spend on airport concessions has been slowly inching up each year, but not in-line with the cost and effort airports and airlines are funneling in to terminal retrofitting and redesigns. So what’s the best bang for your buck when it comes to IT investments that will improve the airport experience?
Answering the phones at FlightView can be a very interesting experience. Many travelers, shippers, expeditors, meeters and greeters, friends and worried family members see the real-time flight information on our website - or on one of the hundreds of websites that we power - and assume that since we have a lot of information about the day of travel, we must have all of the information on the day of travel, including answers to their unique personal situation. In fact, it's so hard for these folks to find a phone number for their actual travel service provider that they dial us. When it comes to questions from inbound calls, some staff favorites include a guy who asked if customs would charge him more if he brought his new inheritance back from Europe as gold or cash, as well as a woman who wondered whether her husband had brought a mistress on his flight (we suggested he call the office of border control and that she call a marriage counselor).