Some answers may really surprise you!
This summer, we surveyed 2,300 mobile travelers who told us what changes or additional services they want – and would even pay a premium for – to improve their travel experience.
Twice a year we ask our millions of flight tracking app users what matters to them when they travel, especially when it comes to technology. Increasingly, the Air Transportation Industry – airports, airlines and the businesses that support them – depends on connected information technology to provide transparency and clarity and serve travelers better.
Basically travelers want to know, more than anything else, whether their flights are on time. And they look to airports to provide accurate flight status and other important travel information.
But many airports drop the ball – or strike out – when it comes to taking advantage of flight information to improve the travel experience.
Our latest report identifies 5 things that many airports are missing when it comes to aggregating, displaying or communicating important current travel information. Download our report: “Grounded by Data: 5 Costly Flight Information Mistakes Airports Make Every Day”
At Tampa International Airport these days everywhere you look you can see what’s going on in the sky over central Florida – and all over the country – without even having to look out the window. During the past year TPA has partnered with Com-Net to install several FlightView display content products throughout the terminal, from the counter, along concourses, to the gate areas, and baggage claim.
As one of the busiest airports in the U.S., how does SFO's IT department keep its travelers, operations team, and staff updated on the latest flight information efficiently?
In the event of an itinerary disruption, how can OTAs and meta-search engines provide a value-added service their customers crave by using actionable information they already have? Down-stream information sharing.
What information do travelers really want when searching for flights online, and what makes them prefer one OTA or meta-search site over another?
An old term has regenerated in the travel industry: 'Next Best Offers'. The Next Best Offer, or NBO, is the most relevant and appealing offer to a customer in the moment, based on the customer’s location, context and personal preferences. In the past, next best offers were made by travel agents to travelers looking for trusted advice, recommendations and immediate help adjusting plans while on a trip. Today, with more advanced technologies, large data repositories and big data analyses, travel providers can deliver a personalized service to their customers as well as optimize their own revenue stream by automatically sending NBOs that complement an existing or previously purchased service. However, when is the right moment to present a particular offer so it is most relevant and appealing? This is the challenge for many travel service providers. On the day-of-travel, a highly stressful and somewhat unpredictable day, there are key moments when certain offers are particularly appealing to travelers and FlightView knows when they are.
FlightView knows when a traveler’s flight touches down at its destination and when it arrives at the gate. Also, we know the exact moment when a traveler's flight is delayed and if there’s a new estimated time of departure. Finally, when a passenger’s fight is cancelled, FlightView can immediately tell you. At every one of these moments, there is an ideal NBO(s) to present to the traveler.
Boston [March 12, 2014] -- Airports across the world rapidly increased adoption of FlightView’s real-timeflight information services in 2013. In fact, FlightView added or expanded with more than 40 airports last year, and can now be found in more than 150 airports worldwide. New customers include Indianapolis International Airport (IND), Sacramento International Airport (SMF) and Curacao International Airport (CUR). Partnership expansions include Cincinnati / Northern Kentucky Airport (CVG), Cleveland Hopkins International Airport (CLE) and Tucson International Airport (TUS).
“While travel technology and airline regulations will continue to evolve, one thing will never change: the criticality of reliable and actionable flight information to airports and travelers,” said Mike Benjamin, CEO of FlightView, the day-of-travel information company. “We continue to see airports – both here and internationally – prioritize flight information as a key ingredient to successful operational and customer experience strategies.”