FlightView From the Sky blog

Airline Customer Satisfaction Rankings Are In! See the Winners & Losers

Posted by Amanda Rogers on Apr 23, 2014 @ 03:13 PM

The latest travel industry customer satisfaction rankings are in, and well, it's not great news for airlines. 

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Topics: airlines, experience, customer service

Know When to Deliver Your Next Best Offer

Posted by Katherine Wellman on Mar 18, 2014 @ 03:42 PM

An old term has regenerated in the travel industry: 'Next Best Offers'. The Next Best Offer, or NBO, is the most relevant and appealing offer to a customer in the moment, based on the customer’s location, context and personal preferences.  In the past, next best offers were made by travel agents to travelers looking for trusted advice, recommendations and immediate help adjusting plans while on a trip. Today, with more advanced technologies, large data repositories and big data analyses, travel providers can deliver a personalized service to their customers as well as optimize their own revenue stream by automatically sending NBOs that complement an existing or previously purchased service.  However, when is the right moment to present a particular offer so it is most relevant and appealing?  This is the challenge for many travel service providers.  On the day-of-travel, a highly stressful and somewhat unpredictable day, there are key moments when certain offers are particularly appealing to travelers and FlightView knows when they are.  

FlightView knows when a traveler’s flight touches down at its destination and when it arrives at the gate.  Also, we know the exact moment when a traveler's flight is delayed and if there’s a new estimated time of departure.  Finally, when a passenger’s fight is cancelled, FlightView can immediately tell you.  At every one of these moments, there is an ideal NBO(s) to present to the traveler.

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Topics: cancelled, airlines, tracking, experience, customer service, data transparency, marketing, ancillary, mobile, technology, delay, big data

Airports Turn to FlightView for Day-of-Travel Information in Record Numbers

Posted by Mike Benjamin on Mar 12, 2014 @ 02:57 PM

More than 40 airports partnered or expanded with FlightView in 2013

Boston [March 12, 2014] -- Airports across the world rapidly increased adoption of FlightView’s real-timeflight information services in 2013.  In fact, FlightView added or expanded with more than 40 airports last year, and can now be found in more than 150 airports worldwide.  New customers include Indianapolis International Airport (IND), Sacramento International Airport (SMF) and Curacao International Airport (CUR).  Partnership expansions include Cincinnati / Northern Kentucky Airport (CVG), Cleveland Hopkins International Airport (CLE) and Tucson International Airport (TUS).

“While travel technology and airline regulations will continue to evolve, one thing will never change: the criticality of reliable and actionable flight information to airports and travelers,” said Mike Benjamin, CEO of FlightView, the day-of-travel information company.  “We continue to see airports – both here and internationally – prioritize flight information as a key ingredient to successful operational and customer experience strategies.”

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Topics: tracking, experience, airport, displays, self-service, customer service, data transparency, social media, mobile, technology

The End of Airport FIDS?

Posted by Amanda Rogers on Feb 05, 2014 @ 06:59 PM

Over on Aviation Pros, FlightView CEO Mike Benjamin asks "Do Airports Need FIDS Anymore?"  

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Topics: flifo, airlines, experience, airport, displays, self-service, customer service, data transparency, mobile, flight, technology

How Connecting Hubs Can Make or Break a Trip

Posted by Katherine Wellman on Dec 23, 2013 @ 10:16 AM

November, 2013, was a difficult travel month if connecting through any of the major hub airports. Weather was the primary culprit, causing, for example, about one in twenty flights to and from Dallas/Ft. Worth to be cancelled.  At many hubs, flights that did operate, arrived late – and the departures left close to on-time, squeezing connection times and causing travelers to scramble. We've defined those compressed connection times as the "Squeeze Factor", which is a good indicator of whether a traveler will miss their connecting flight.  

We’ve put together an infographic showing 'The Squeeze Factor', an indicator of the “best and worst” hub airports to connect through in November, along with rankings of the best and worst on-time arrival airport performers and the top 6 hubs with the most cancellations in November. 

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Topics: report, flifo, business travel, cancelled, leisure travel, experience, airport, data transparency, delay, big data

5 Key Takeaways from The PhoCusWright Travel Innovation Conference

Posted by Katherine Wellman on Dec 03, 2013 @ 01:17 PM

Just before Thanksgiving, we attended The PhoCusWright Conference for travel industry professionals which Travel & Leisure magazine calls the "epicenter of travel technology". We were impressed by the highly informative and thought-provoking presentations - here are a few of our favorite takeaways and glimpses of innovations that could be helping us all travel smarter in the very near future. 

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Topics: trips, ads, PhoCusWright, business travel, booking, leisure travel, experience, self-service, customer service, social media, mobile, technology, travel planning, travel, itinerary, big data, check-in

How Your Colleagues Are Increasing Airport Concession Revenues

Posted by Katherine Wellman on Dec 03, 2013 @ 10:01 AM

Last year terminal concession revenues from retail, food & beverage, and services totaled $1.5 Billion, or over 20% of all non-aeronautical revenue at U.S. airports, according to ACI-NA’s 2013 Airport Concessions Benchmarking Survey. Passenger spend on airport concessions has been slowly inching up each year, but not in-line with the cost and effort airports and airlines are funneling in to terminal retrofitting and redesigns.  So what’s the best bang for your buck when it comes to IT investments that will improve the airport experience? 

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Topics: airlines, tracking, experience, airport, displays, weather, self-service, customer service, data transparency

The best technology investments for airports - INFOGRAPHIC & FREE REPORT

Posted by Mike Benjamin on Oct 28, 2013 @ 10:19 AM

Airports are making a concerted effort to improve the airport experience for their travelers - but are they making the right decision on how to invest their limited IT budget? 

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Topics: business travel, leisure travel, experience, airport, self-service, customer service, mobile, wifi, technology

A Better Travel Experience, Courtesy of Big Data

Posted by Ev Jordan on Jun 20, 2013 @ 10:58 AM

In just a short time, “Big Data” went from a marketing buzzword to headline news (and not always for the better, if you’ve been paying attention to the media lately!) It can definitely seem invasive or disturbing for consumers to know that a someone’s collecting information on you, but travel and hospitality companies are doing so in hopes of creating a better travel experience.

Why travel companies collect customer data

big data better travel experience
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Topics: ads, experience, travel, big data

What Google’s Latest Android APIs Mean for Day-of-Travel Apps

Posted by Katherine Wellman on May 16, 2013 @ 11:31 AM

google android api travel apps
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Topics: experience, airport, technology, Google, app

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