FlightView From the Sky blog

Connected Information-Sharing Tops Travelers' OTA Wish List

Posted by Amanda Rogers on Jun 16, 2014 @ 11:02 AM

In the event of an itinerary disruption, how can OTAs and meta-search engines provide a value-added service their customers crave by using actionable information they already have? Down-stream information sharing.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

What OTAs & Meta-Search Sites Should Know About Online Flight Search [Survey & Infographic]

Posted by Amanda Rogers on Jun 11, 2014 @ 09:30 AM

What information do travelers really want when searching for flights online, and what makes them prefer one OTA or meta-search site over another? 

 

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, data transparency, mobile, tips, itinerary, OTA

OTAs & Meta-Search Engines: It's Not Just About Trip Planning...

Posted by Katherine Wellman on Jun 09, 2014 @ 01:59 PM

Given a lack of consumer loyalty, what can OTAs and Meta-Search Engines do to please their audience more and gain their allegiance as well as increase market share? Our latest traveler survey sheds some light.

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Topics: trips, report, flifo, business travel, leisure travel, airlines, tracking, experience, customer service, mobile, tips, itinerary, OTA

5 Key Takeaways from The PhoCusWright Travel Innovation Conference

Posted by Katherine Wellman on Dec 03, 2013 @ 01:17 PM

Just before Thanksgiving, we attended The PhoCusWright Conference for travel industry professionals which Travel & Leisure magazine calls the "epicenter of travel technology". We were impressed by the highly informative and thought-provoking presentations - here are a few of our favorite takeaways and glimpses of innovations that could be helping us all travel smarter in the very near future. 

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Topics: trips, ads, PhoCusWright, business travel, booking, leisure travel, experience, self-service, customer service, social media, mobile, technology, travel planning, travel, itinerary, big data, check-in

Manage Travel On-The-Go with FlightView’s New Itinerary Management Feature

Posted by Mike Benjamin on Jul 12, 2013 @ 10:50 AM

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Topics: trips, tracking, flight, technology, itinerary

Planning Travel Ahead or Planning En-Route?

Posted by Katherine Wellman on Mar 26, 2013 @ 03:59 PM

Vacation Planning

In the past, people planned and booked key services – flights, hotels, car rental, limousine services – required for their trip days ahead of time and then during the trip, they looked up local activities, events and tours in guide books and went to the kiosk or event desk to learn more as well as purchase tickets.  So the big picture planning and booking was done ahead of time, at the point of ‘inspiration’ for the trip, via online search and booking or working with a travel agent.  Then the day-to-day activities were determined and purchased while en-route after the traveler arrived at his destination and could walk up to the kiosk, learn more and make a purchase. This process was accepted and followed by most travelers, not necessarily because it was their natural inclination, but because it wasn’t feasible to do anything different.

Today, new mobile and big data technologies have broken the constraints of the past.  Mobile solutions are enabling travelers to make reservations for key destination services, such as hotel rooms via HotelsTonight or booking.com or arrange car services with Uber, during their trips.  Meanwhile, these technologies are also enabling travelers to view and book local destination activities and tours, for example with Viator, prior to walking up to the kiosk, while sitting at home or on-the-go.  People can search and scan listings of small, family-operated local services on their mobile devices – view photos, read ratings and reviews, check out menus and other details, and make purchases.  So now travelers have the ultimate in flexibility – booking any part of their trip, from their hotel room to the 1 hour factory tour they wander through one afternoon, while sitting on their couch prior to packing or while ordering a coffee from a local barista after arriving.

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Topics: booking, leisure travel, mobile, travel planning, app, itinerary, big data

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