FlightView From the Sky blog

Know When to Deliver Your Next Best Offer

Posted by Katherine Wellman on Mar 18, 2014 @ 03:42 PM

An old term has regenerated in the travel industry: 'Next Best Offers'. The Next Best Offer, or NBO, is the most relevant and appealing offer to a customer in the moment, based on the customer’s location, context and personal preferences.  In the past, next best offers were made by travel agents to travelers looking for trusted advice, recommendations and immediate help adjusting plans while on a trip. Today, with more advanced technologies, large data repositories and big data analyses, travel providers can deliver a personalized service to their customers as well as optimize their own revenue stream by automatically sending NBOs that complement an existing or previously purchased service.  However, when is the right moment to present a particular offer so it is most relevant and appealing?  This is the challenge for many travel service providers.  On the day-of-travel, a highly stressful and somewhat unpredictable day, there are key moments when certain offers are particularly appealing to travelers and FlightView knows when they are.  

FlightView knows when a traveler’s flight touches down at its destination and when it arrives at the gate.  Also, we know the exact moment when a traveler's flight is delayed and if there’s a new estimated time of departure.  Finally, when a passenger’s fight is cancelled, FlightView can immediately tell you.  At every one of these moments, there is an ideal NBO(s) to present to the traveler.

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Topics: cancelled, airlines, tracking, experience, customer service, data transparency, marketing, ancillary, mobile, technology, delay, big data

Airports Turn to FlightView for Day-of-Travel Information in Record Numbers

Posted by Mike Benjamin on Mar 12, 2014 @ 02:57 PM

More than 40 airports partnered or expanded with FlightView in 2013

Boston [March 12, 2014] -- Airports across the world rapidly increased adoption of FlightView’s real-timeflight information services in 2013.  In fact, FlightView added or expanded with more than 40 airports last year, and can now be found in more than 150 airports worldwide.  New customers include Indianapolis International Airport (IND), Sacramento International Airport (SMF) and Curacao International Airport (CUR).  Partnership expansions include Cincinnati / Northern Kentucky Airport (CVG), Cleveland Hopkins International Airport (CLE) and Tucson International Airport (TUS).

“While travel technology and airline regulations will continue to evolve, one thing will never change: the criticality of reliable and actionable flight information to airports and travelers,” said Mike Benjamin, CEO of FlightView, the day-of-travel information company.  “We continue to see airports – both here and internationally – prioritize flight information as a key ingredient to successful operational and customer experience strategies.”

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Topics: tracking, experience, airport, displays, self-service, customer service, data transparency, social media, mobile, technology

The End of Airport FIDS?

Posted by Amanda Rogers on Feb 05, 2014 @ 06:59 PM

Over on Aviation Pros, FlightView CEO Mike Benjamin asks "Do Airports Need FIDS Anymore?"  

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Topics: flifo, airlines, experience, airport, displays, self-service, customer service, data transparency, mobile, flight, technology

5 Key Takeaways from The PhoCusWright Travel Innovation Conference

Posted by Katherine Wellman on Dec 03, 2013 @ 01:17 PM

Just before Thanksgiving, we attended The PhoCusWright Conference for travel industry professionals which Travel & Leisure magazine calls the "epicenter of travel technology". We were impressed by the highly informative and thought-provoking presentations - here are a few of our favorite takeaways and glimpses of innovations that could be helping us all travel smarter in the very near future. 

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Topics: trips, ads, PhoCusWright, business travel, booking, leisure travel, experience, self-service, customer service, social media, mobile, technology, travel planning, travel, itinerary, big data, check-in

5 Holiday Travel Survival Tips From the Pros

Posted by Amanda Rogers on Nov 27, 2013 @ 11:43 AM

The holiday travel season is off to a rocky start with nasty weather hitting much of the country this week, plus winter storm Boreas battering airports in the busy Northeast corridor. Combine high winds, driving rain and blizzard-like conditions with holiday crowds, and you've got a recipe for monster flight delays. Want some good news? FlightView's had over 30 winters to hone our holiday travel skills and we're offering you our 5 best tips for surviving the not-so-friendly skies. 

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Topics: cancelled, leisure travel, airlines, airport, weather, self-service, customer service, mobile, technology, delay, app, tips, holiday travel

The best technology investments for airports - INFOGRAPHIC & FREE REPORT

Posted by Mike Benjamin on Oct 28, 2013 @ 10:19 AM

Airports are making a concerted effort to improve the airport experience for their travelers - but are they making the right decision on how to invest their limited IT budget? 

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Topics: business travel, leisure travel, experience, airport, self-service, customer service, mobile, wifi, technology

Manage Travel On-The-Go with FlightView’s New Itinerary Management Feature

Posted by Mike Benjamin on Jul 12, 2013 @ 10:50 AM

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Topics: trips, tracking, flight, technology, itinerary

Where's My Plane?

Posted by Scott Kahan on Jun 06, 2013 @ 11:29 AM

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Topics: business travel, cancelled, airlines, tracking, airport, displays, weather, customer service, flight, technology, delay, travel planning

What Google’s Latest Android APIs Mean for Day-of-Travel Apps

Posted by Katherine Wellman on May 16, 2013 @ 11:31 AM

google android api travel apps
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Topics: experience, airport, technology, Google, app

Top 3 Tips for Summer Travel

Posted by Mike Benjamin on May 15, 2013 @ 11:37 AM

summer travel tips

Increases in thunderstorms, travelers and ticket prices mark the beginning of the summer travel season, which is only a few weeks away. Airlines for America is predicting packed flights for the July to August stretch due to a record number of people traveling internationally and a brighter economic outlook. Add in unpredictable and sometimes dangerous summer storms, and you’ve got a recipe for stressful travel. While there’s not much we can do about the ticket prices, we have a few tips to help you have a better travel experience this summer.

Summer Travel Tip #1

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Topics: cancelled, leisure travel, airlines, tracking, airport, weather, self-service, technology, delay, travel planning, app, travel, tips

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