FlightView From the Sky blog

5 Key Takeaways from The PhoCusWright Travel Innovation Conference

Posted by Katherine Wellman on Dec 03, 2013 @ 01:17 PM

Just before Thanksgiving, we attended The PhoCusWright Conference for travel industry professionals which Travel & Leisure magazine calls the "epicenter of travel technology". We were impressed by the highly informative and thought-provoking presentations - here are a few of our favorite takeaways and glimpses of innovations that could be helping us all travel smarter in the very near future. 

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Topics: trips, ads, PhoCusWright, business travel, booking, leisure travel, experience, self-service, customer service, social media, mobile, technology, travel planning, travel, itinerary, big data, check-in

Thanksgiving Flight Tracking Fun!

Posted by Amanda Rogers on Nov 25, 2013 @ 04:43 PM

In honor of the upcoming Thanksgiving holiday, we decided to have a little fun with the live flight tracker on our site. Now through Thursday, when you track a flight on www.flightview.com and click the orange "Launch Live" button found on the details page of any in-air flight, you'll get a festive surprise...

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Topics: leisure travel, tracking, travel, holiday travel

A Better Travel Experience, Courtesy of Big Data

Posted by Ev Jordan on Jun 20, 2013 @ 10:58 AM

In just a short time, “Big Data” went from a marketing buzzword to headline news (and not always for the better, if you’ve been paying attention to the media lately!) It can definitely seem invasive or disturbing for consumers to know that a someone’s collecting information on you, but travel and hospitality companies are doing so in hopes of creating a better travel experience.

Why travel companies collect customer data

big data better travel experience
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Topics: ads, experience, travel, big data

Top 3 Tips for Summer Travel

Posted by Mike Benjamin on May 15, 2013 @ 11:37 AM

summer travel tips

Increases in thunderstorms, travelers and ticket prices mark the beginning of the summer travel season, which is only a few weeks away. Airlines for America is predicting packed flights for the July to August stretch due to a record number of people traveling internationally and a brighter economic outlook. Add in unpredictable and sometimes dangerous summer storms, and you’ve got a recipe for stressful travel. While there’s not much we can do about the ticket prices, we have a few tips to help you have a better travel experience this summer.

Summer Travel Tip #1

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Topics: cancelled, leisure travel, airlines, tracking, airport, weather, self-service, technology, delay, travel planning, app, travel, tips

Airline Amenities: To Bundle or not to Bundle?

Posted by Scott Kahan on Apr 22, 2013 @ 12:24 PM

airline amenities

When booking a flight there are a number of factors to consider – convenience, price, on-time statistics, loyalty programs, layovers, distance traveled, and total time traveling.  Not only do all of these factors play a part in our decisions, but each one of us weighs each of these options differently and may even weigh them differently on a trip by trip basis.  I know I have been guilty of deciding that a layover in Texas around lunchtime (BBQ!) is superior to a layover in Salt Lake City at 10am and lunch on the plane (protein bar or one of those pre-packaged lunch boxes) even if the former gets me home a bit later.

In the past few years as airlines have added amenities and unbundled their products, they have created a new class of factors for travelers to consider.  Recently FlightView surveyed over 3,000 travelers about what amenities they would be will to pay a slightly higher price for a flight.  The top choice – free in-flight WiFi.  53% of the respondents claimed that they would pay more for a flight if they knew the flight had free in-flight WiFi.

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Topics: airlines, experience, ancillary, travel

The Self-Service Airport Revolution

Posted by Mike Benjamin on Apr 12, 2013 @ 01:02 PM

airport self-service kiosks

Flying to Atlanta last week, it struck me that a familiar part of the airport experience was missing – the staff.  There was a noticeable reduction in the number of agents on duty at ticket and gate counters, but their absence wasn’t causing chaos the way it would have in the past. The reason? Self-service is becoming status quo as travelers are increasingly comfortable using technology to navigate the airport. A passenger can use a kiosk to self check-in, then FIDS (flight information display systems), websites or mobile apps to check flight status which means fewer questions for gate agents to answer.

As it turns out, passengers aren’t only comfortable with self-service, they prefer it. A recent survey from SITA found that the most stressful part of a trip is fear of missing a flight, which is exactly what can happen when travelers have to wait in long lines at bottlenecks like check-in, bag drop and ID-check before going through security. Convenience and speed through processing checkpoints definitely help get passengers to the gate, but self-service options are valued at every point in the trip. The most welcome features among survey participants were flight status updates via mobile phone, self-boarding gates and kiosks for flight transfers.

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Topics: experience, airport, displays, self-service, customer service, boarding, mobile, technology, travel, check-in, SITA

All Mobile Devices Not Created Equal When Booking Travel?

Posted by Amanda Rogers on Apr 08, 2013 @ 01:07 PM

booking travel on mobile device

Earlier this week I needed to book some flights for an upcoming trip to Boston. Problem is, our computer is at the repair shop being coerced to display something other than the blue screen of death. Not a big deal, we’ve got some mobile devices I can use to search flight options and purchase tickets. Without a second thought, I reflexively reached for the iPad instead of my smartphone to handle the task although I’ve got some online travel agencies’ apps on my phone. I didn’t think much of it until I came across an interesting article on Tnooz suggesting that when it comes to online travel booking, all mobile is not considered equal.

Mobile travel booking consumer behavior

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Topics: booking, mobile, technology, travel, tips

Google Glasses Transforming the Travel Experience

Posted by Josh King on Mar 24, 2013 @ 04:10 PM

Google recently started a contest awarding the winner with a pair of their Google Glasses. In order to win, contestants submit 50 words to explain how they would use the glasses. With these revolutionary glasses, you can access everything from the type of plant you’re staring at to the menus and Yelp reviews of every restaurant in site as you walk down the street. With an imagination, the possibilities seem to be endless with the Google Glasses, and this creativity is exactly Google was trying to tap into with their recent contest.

But how could these glasses revolutionize the stress-filled traveling experience? JetBlue entered the contest and took a stab addressing this age-old question of how the airport experience can be improved. JetBlue surmised that these glasses will allow the traveler to be better-informed by having access to all sorts of travel-related information right in front of their face, literally.

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Topics: experience, airport, mobile, technology, Google, travel, Google Glass

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